MSUM IT New Support Portal

On June 30th, 2023 the MSUM Information Technology Department will be releasing our new IT Service Management (ITSM) solution to campus.

Over the past several months MSUM IT has been hard at work researching, reviewing, and now implementing this tool. We feel that the tool we have selected will meet the growing needs of our IT department and the MSUM community and we are excited to announce this change!

In an effort to make our technology services more available to the MSUM community, we will be utilizing a Client Portal with a Service Catalog and Knowledge Base. Our Client Portal will include a comprehensive list of all MSUM technology resources and offerings where you can request assistance as well as review articles to help answer common technology questions.

We will continue to communicate with you over the next couple of weeks.  If you have any questions, comments, or concerns please contact our MSUM IT Helpdesk.

MSUM IT Helpdesk
Livingston Lord Library Room 122