News @ Minnesota State University Moorhead

Archive for the ‘Information Technology’

Server updates May 30

Posted on May 25, 2017

Information Technology will be performing updates to one of our external authentication servers. This will be done on the morning of Tuesday, May 30. There could be slight disruptions in services during the updates. If you have any questions and/or concerns, please contact us at

Alertus Desktop Alert

Posted on May 19, 2017

Introducing Alertus Desktop. As an additional means of receiving Dragon Alert emergency notifications, a full-screen desktop warning is being made available for all work-issued PC’s and Macs.  Read the rest of this entry →

Printing may be unavailable Monday and Tuesday afternoon

Posted on May 15, 2017

Monday (5/15) afternoon and Tuesday (5/16) afternoon campus printing, scanning and copying may be unavailable some or most of the time while migration and software upgrades are taking place.

This does not affect Print Services in Grier.

Google Docs phishing messages

Posted on May 04, 2017

A serious email phishing campaign occurred earlier yesterday, attempting to steal Google credentials and hijack Google accounts. If you may have received a phishing message is from someone you may or may not know who would like to share a Google Doc with you.  The email appears to be sent to

Current Status

Google has taken the malicious sites offline and they have also taken steps to block further spread of the attack. Microsoft is working very hard to eradicate any messages that may be in their system as well. There are a growing number of reports in the press.


If you clicked on the link and entered your Google credentials, you need to change your Google password as soon as possible. Finally, if you accidentally clicked on “Allow,” go to to revoke permissions.

If you have further concerns, please contact the IT Help Desk.


20″ iMacs for sale

Posted on April 21, 2017

Minnesota State University Moorhead will have the following computers available for sale:  20” iMac (all in one) – $225 (plus tax). The sale runs 8 a.m. to 4 p.m. weekdays until sold out.  Read the rest of this entry →

Equipment for sale April 11

Posted on April 11, 2017

Tuesday, April 11 | 8 a.m. | Library Porch

Minnesota State University Moorhead will have the following equipment available for sale: iMac (all in one), PC Laptops, nook tablets, Surface RT and Surface 2 RT tablets, projectors, amplifiers, speakers and monitors.

PLEASE: No phone calls, drop-ins or emails to the IT Helpdesk as they do not have any information to give you.  Read the rest of this entry →

Minnesota State SharePoint username change

Posted on March 22, 2017

The current Minnesota state SharePoint sites, know currently as, will be changing the username format to access the SharePoint sites.

What is the current username format? Employees currently use and students currently use

What will the new username format be? Employees format and students format

When will this username format change take place? The changes will start in the early morning hours of Tuesday, March 28. Due to the large number of accounts this may take a couple days to complete. Continue using your current username format until it is no longer accepted and then make the change to the new format.

What if I need assistance? Please contact the MSUM IT Helpdesk and they will assist you with this change.

MSUM IT Helpdesk
Livingston Lord Library Room 122

IT updating servers Wednesday morning

Posted on March 07, 2017

Information Technology will be updating servers Wednesday morning. No services will be down, but a slight interruption may occur. If you have any questions and/or concerns, please email

VPN upgrade Tuesday

Posted on March 06, 2017

Information Technology will be performing a mandatory upgrade of our Primary VPN system starting at 8 a.m. on Tuesday, March 7.

The upgrade process will take approximately 4 hours. During the upgrade, VPN access will be unavailable.

If you have questions or concerns, please email

Network print control system upgrade on Monday

Posted on March 03, 2017

Information Technology will be performing a mandatory upgrade of our network print control system starring at 1 p.m. on Monday, March 6.

The upgrade process will approximately 2.5 hours. During the upgrade, printing functionality will be unavailable.

If you have questions or concerns, please email

Upcoming Firefox update may cause webpages to stop working

Posted on March 02, 2017

Firefox 52 update removes plugins

Starting March 7, 2017, Mozilla, the maker of the popular internet browser Firefox will start releasing version 52 of their Firefox browser. This update includes the discontinuation of many browser plugins that have been popular including Java and Silverlight. Over the last year, many of the companies that created those plugins have been advertising their end of life. The MSUM IT office will be pushing that Firefox version soon after its release to all the MSUM campus computers. With those plugins disabled, you may find you have some sites that will not work. Please contact the MSUM IT Helpdesk if you need assistance with a webpage that is not working correctly.  Read the rest of this entry →

Security Updates for Macs and PCs

Posted on February 23, 2017

The MSUM Information Technology Department will be performing additional security updates on university issued computers across the entire campus and will begin 02/27/2017, lasting through 03/20/2017. During this time, your computer will request a scheduled reboot and will then incorporate a software agent name change from Lumension to HEAT EMSS Agent Control Panel.

The IT Department continuously strives to keep university computers working efficiently, and to keep them safe from viruses and other security vulnerabilities.

If you experience issues or have questions, please contact the IT Help Desk at 218 477-2603 or email to

IT Helpdesk closed Feb. 19

Posted on February 16, 2017

The MSUM IT Heldpesk will be closed Sunday, Feb. 19 and will open again on Monday, Feb. 20 at 8 a.m.

Any questions or concerns may be directed to

Transfer Pathways Update

Posted on October 27, 2016

The next set of Transfer Pathways in the following list of disciplines are soon ready for input from stakeholders in the two year Minnesota State Colleges and the four year Minnesota State Universities. The Transfer Pathways are designed so students utilizing one would enter as a junior and be able to complete their baccalaureate degree with the first 60 credits complete. Discipline Stakeholders Meetings will be held in the Metro Area in November. You are welcome to attend in person or by WebEx. Please register by November 7 no matter how you will attend. Read the rest of this entry →

Preferred Name Update

Posted on October 24, 2016

MSUM students, faculty and staff: We are happy to inform you that if you have or will request a preferred name, you can now request a replacement Dragon ID card that will include your preferred name. To request a new Dragon ID card, please stop by the IT Helpdesk, which is located in the Library. Without using your legal name, the US Bank functions will be removed from your ID card.  Read the rest of this entry →

Phase 2 of Web Redesign Update

Posted on September 22, 2016

At yesterday’s town hall meeting, Dave Wahlberg, Executive Director of Marketing and Communications, shared information on the second phase of redesign of the university’s website. Phase 1 consisted of a redesign of the homepage and graduate and undergraduate pages. Those pages launched July 28. In Phase 2, academic and administrative pages will be brought into the new design. Phase 3 will consist of developing a portal for information for current students, faculty and staff.

A Phase 2 steering team has been created to guide high-level decision-making. Members are Dave Wahlberg and Dan Heckaman (co-conveners), Joshua Behl, Kirsti Fleming, Alexandria Fogarty, Lisa Karch, Derek Lien, Kristi Monson, Doug Peters, Ryan Peterson, Terry Peterson, Rebecca Rudel, Amanda Stegmaier and Julia Zaloudek.

Three principles are guiding redesign: 1) support enrollment growth, 2) optimize for viewing on mobile devices, and 3) use internal staff rather than an outside firm.  Read the rest of this entry →

macOS Sierra Update

Posted on September 20, 2016

This week Apple will release macOS “Sierra” via the Mac App Store. The Information Technology department will be performing tests to confirm the supported services are working as designed with this new update. At this time, we are recommending that the campus community hold off on this upgrade until those services you use have been tested. Information Technology will continue communicate with the campus community by the end of this fall semester to keep you updated on that progress.  Read the rest of this entry →

D2L Brightspace Training Sessions

Posted on September 01, 2016

Thursday, September 1 |1-1:30 p.m. and 1:30-2 p.m. | Faculty Development Center (Conference Room LI 124)

Come learn more about D2L Brightspace (MSUM’s official Online Learning Management System) and how to take full advantage of this system. These sessions are open to all faculty and do not assume any previous experience using D2L Brightspace. Note that since the Course Online Presence Policy was approved last May, a D2L course shell has been auto-created for each course. Instructors are required to post, at minimum, a current version of their course syllabus along with contact information and the time and location of their office hours (physical or virtual). Read the rest of this entry →

Set Up School Email on Your Phone

Posted on August 22, 2016

The MSUM IT Helpdesk welcomes new students and returning students.  Read the rest of this entry →

IT Offering Classroom Technology Training

Posted on August 18, 2016

Aug. 24-25 | 11:30 a.m. – 12:30 p.m. | Faculty Development Center  Read the rest of this entry →

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