Zoom Phone Issues
Information Technology has received an increased number of calls reporting that users are unable to hear the other party during conversations on physical Zoom phones.
To resolve this issue:
- Power cycle the phone by unplugging and reconnecting it.
- Disconnect and reconnect the Ethernet cable(s) on the back of the phone, one at a time.
If the issue persists after restarting the phone, please contact the IT Help Desk for further assistance.
Categories :