The Office of Online Learning is here to help
The Office of Online Learning is here to help during these times of change. If you are unable to answer your question by viewing training videos and/or support materials, please submit a Help Desk ticket to support@mnstate.edu. The Office of Online Learning will triage incoming requests and assign them to the appropriate team member. Please expect a response within a 24-hour window, M-F, 8 a.m. to 4:30 p.m.
The Office of Online Learning team is prepared to provide on-demand consultations. Consultations are most useful after you have reviewed training videos and support materials.
Consultations are generally for 50 minutes and use a peer coaching approach to problem-solving. They are not meant to serve as a 1:1 training session. Should demand require additional training sessions on a given topic, the Office of Online Learning will respond accordingly. To schedule a consultation, email support@mnstate.edu and describe the problem you are trying to solve.
What should I consider as I prepare for Continuity of Instruction?