On May 10, we notified the MSUM community of plans to discontinue medical, laboratory, and pharmacy services at the Hendrix Clinic and Counseling Center. As we work through the details of those changes, we want to keep you informed. We’ve launched a frequently asked questions (FAQ) page on our website to address those questions: https://www.mnstate.edu/counseling-services/. There’s also a link at the end of the FAQ to submit a question. We will continue to update the site throughout the transition.

A few updates that we can provide now are:

  • As of July 1, 2019, our department will become known as MSUM Counseling Services; services will remain in the Hendrix building for now. 
  • Counseling Services will soon launch a search for a qualified Navigator/Case Manager who will provide one-on-one assistance to students in learning how to navigate their health insurance benefits, identifying health insurance options for those not currently insured, locating appropriate medical providers in the community, and advocating for themselves with regard to their health care needs.
  • We are working with United Healthcare, the insurance company used by all international students, to identify a new medical and pharmacy provider that will offer similar reduced co-pay rates that were previously available at Hendrix. As soon as a provider has been identified, we will make that information known to international students.
  • We are maintaining all student medical and pharmacy records, as required by FERPA, through Counseling Services.
  • Students will be able to submit immunization records through the Navigator/Case Manager at Counseling Services.
  • We are working on details to address transporting students to off-campus clinics and pharmacies. These arrangements will include MAT Bus and local taxi services.

As this transition progresses throughout the summer and more details of the changes are finalized, we will notify students who have been patients at the Hendrix clinic or who have utilized the pharmacy about how these changes will impact them. All active pharmacy prescriptions will be transferred to a local pharmacy to address any concerns about disruption of these services for our students.

Questions related to this transition process can be directed to Kara Gravley-Stack, Dean of Students, at 218.477.2391 or Kara.GravleyStack@mnstate.edu.