Li and Gupta get published in European journal
Han Li and Ashish Gupta, both School of Business, Xin Luo (The University of New Mexico) and Merrill Warkentin (Mississippi State University) had a paper published in European Journal of Information Systems (2011), Vol 20, page 139-155.
Their paper, entitled “Exploring the Impact of Instant Messaging on Subjective Task Complexity and User Satisfaction,” provides new insights regarding how personal characteristics and social factors can jointly influence the subjective task complexity and user satisfaction with multitasking work processes such as those using instant messaging. Their findings suggest workers with a polychronic orientation are more satisfied with the multitasking work process using instant messaging than the users with a monochronic orientation. Also, interruption frequency is found to have negative effect on the process satisfaction of monochronic workers, but not polychronic workers.